Our Policies

Please read the following Terms of Service carefully before you agree to dog waste removal services from The Poop Scoop Squad.  

TERMS OF SERVICE:

"The Poop Scoop Squad LLC" is an independently owned and operated business("us", "we" or "our") that provides pet-waste removal services to residences, businesses and commercial properties, you agree to the following terms of service ("Terms") that govern the sales and services provided by us ("Services"). By accepting the Services you hire us for, you are bound to these terms.

The customer understands our ability to provide the Services can be dependent on weather, condition of grass height, access to your yard which is your responsibility, and other unknown outside influences.

• DOG WASTE REMOVAL SERVICE

The Poop Scoop Squad LLC offers residential and commercial pet waste removal services. These services include One Time Clean, Weekly Cleaning, Every Other Week Cleaning, and Seasonal Cleaning.  All pricing is based on property size assessment and number of dogs per household.   

• ACCESSING YOUR YARD

The customer understands that if The Poop Scoop Squad LLC can't access the area needing cleaning due to  locked/blocked/frozen gates or dogs in the yard; the scoop will be skipped and charges will still apply.  The Poop Scoop Squad LLC suggests adding gate combinations or lock keys to your file to avoid locked gates.  If the customer requests we come back, a $5 driving fee will added to the customer's bill.

• WEATHER

The Poop Scoop Squad LLC will work through the rain and cold as long as we can safely do so.  The customer understands we cannot work through severe thunderstorms, high winds, extreme high or low temperatures, flooding or an accumulation of snow.  We do not offer refunds for missed weeks due to weather.  Therefore in these cases, we will skip service for that week, and see you the following week.  A refund will not be issued as we still have to pick up all of the poop that would have been scooped the prior week.  If you need the area cleaned before your next scheduled service, please call us and we will do our best to accommodate, but cannot guarantee it.  Additionally, we do not want to damage your yard in any way.  If it is really muddy, we may skip your yard and wait until the next scheduled visit when things have dried out. 

• HOLIDAYS

The Poop Scoop Squad LLC does not provide services on the following holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day and New Year' s Day.  If your pick up day falls on one of these days, we will skip service that week and pick up the following week.  There are no refunds for a missed pick up.  We still have to do the work and pick up all the poop from the week prior.   

• BILLING

The Poop Scoop Squad LLC will require payment prior to service being completed.  If a monthly subscription has been established, payment will be required the 1st of the month.  Venmo and/or Pay Pal are the preferred methods of payment accepted.  ONE TIME CLEANINGS will be billed after the service has been completed.  Payment is due within 24 hours.  If payment becomes more than 30 days late The Poop Scoop Squad LLC will turn your account over to collections.

• LEAVES, DEBRIS, AND TALL GRASS

We will always do our best to clean your yard the best that we can.  We understand that maintaining your yard is a lot of work and it may not always be in the best shape.  The customer understands that it can be very difficult to find dog poop in tall grass or in a yard full of leaves or other debris.  If your grass is tall when we come, there may be some dog waste that is missed.  We will be back on our next scheduled visit and will get anything that was missed if yard maintenance is complete.  If you find an excessive amount that we missed, please let us know as soon as possible. 

thepoopscoopsquadllc@gmail.com

• ADDITIONAL FEES

The following are items we charge extra for:

• Come Back request ($5/visit)
• Cleaning rocks/pebbled areas ($3/visit)
• Waiting-If you make us wait to perform your cleaning ($5/visit)
• Monthly Subsciption Late Fee-($10 fee if payment not received by the 3rd of the month)

• PRIVACY POLICY

We may collect personal information from you on our sites or through any other digital or personal communication with you.  Information collected by us is voluntarily provided by you and may include information such as your name, email address, phone number, and physical address.  Our sites may collect general information about the service you are requesting such as the type of property and area needing service, the type and number of pets you have, and general information about your pet's behavior.  We collect information about you in order to provide you with exceptional service.   We use personal information about our users for a variety of purposes related to our business, your information is for The Poop Scoop Squad LLC use only.  We will never sell your information or send it to third parties. 

We may provide user information to third-party service providers or vendors for purposes of including without limitation, processing your payments or sending information to you, data tracking, maintenance or development of our system.  We may also share your personal information in connection with law enforcement requests or in response to investigations, subpoenas, court orders, or other legal processes to establish or exercise our legal rights or defend against legal claims or as otherwise required by law. 

• REVISIONS

The Poop Scoop Squad LLC provides the above services to you subject to the terms, which may be amended from time to time without notice to you.  Amendments will be effective upon our posting of such updated terms to our website.  We recommend  you visit the site to review any changes in our practices.  Your continued use of our services shall constitute acceptance to any changes to the terms.  Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

‍

QUESTIONS/CONCERNS

• If you have questions/concerns about any material on our site, please contact us by email at thepoopscoopsquadllc@gmail.com

‍